FAQ

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CBD FAQ

FREQUENTLY ASKED QUESTIONS

Here are some of the most frequently asked questions we receive at Rewind CBD.

Don’t see the answer to your question? Get in touch with us at customer service.

CBD EDUCATION

CBD, short for Cannabidiol is a chemical compound extracted from the cannabis plant or in the case of REWIND CBD the industrial hemp plant. It’s a naturally occurring substance that’s used in a myriad of products (oils, edibles, topicals, etc).

CBD should not get you high. Here’s why: The cannabis plant contains many different cannabinoids, THC and CBD being the most familiar. THC is the intoxicating ingredient, and CBD is non-intoxicating.

Our CBD products are THC-free, but we recommend consulting your healthcare provider before consuming any hemp products if you are subject to drug testing.

PRODUCT QUESTIONS

They do not need to be refrigerated.  REWIND CBD products can be stored at room temperature as long as it’s under 75 degrees fahrenheit and not in direct sunlight. Extreme fluctuations (80 degrees Fahrenheit and above) in temperature will affect the products overall shape and texture.

One of the main ingredients in REWIND CBD gummies is gelatin, which is not vegan.

We do not manufacture our products with any of the 8 major food allergens. REWIND CBD produces it’s products in an allergen-free facility.

Each REWIND CBD product is tested multiple times throughout the production process. Our CBD is rigorously tested prior to being utilized in our products. We do third-party laboratory testing for potency, microbial contamination, and pesticides to ensure purity on all our finished products. Safety and consistency are paramount to the REWIND brand.

SHIPMENTS & ORDERS

All orders are processed within 24-72 hours of them being placed. Once your product is shipped, you will get a shipping confirmation via email with tracking information. If for any reason you have not received an email, please email us at [email protected]

You should receive an email notification with your tracking number once your package has shipped. If for whatever reason you did not receive one, please email [email protected].

We ship to all US states except: South Dakota, Nebraska and Wyoming. This list may be modified without notice at our discretion due to changing regulatory landscape.

We begin processing your order very quickly after it is received. If we can intercept it before it has been processed, we will modify or cancel your order. Once your order has been processed, it cannot be canceled or changed. To request a modification to or cancelation of your order send an email with your order number to [email protected].

We currently only ship within the United States.

Rewind CBD offers a warm weather shipping option on all orders for an additional $5.00. It is recommended to choose warm weather shipping on all products, especially during the summer months. If you do not select warm weather shipping, we cannot guarantee your products will not arrive melted.

For customers who chose the Warm Weather Shipping option. Products are shipped with ice packs to ensure they don’t melt in transit. Depending on the temperatures in your area, the ice packs might be room temperature when they arrive.

You can request a replacement within 30 days of delivery. To request an exchange send an email with your order number to [email protected].

We do everything we can to get it right, but sometimes, something goes wrong. If you are not 100% satisfied with your purchase, you can request a replacement or return within 30 days of delivery for a full refund of the product. To request a return or exchange send an email with your order number to [email protected].

You may request a return within 30 days of delivery of your product. Send an email with your order number to [email protected]m.

After we have processed your return request, it can take anywhere from 3-10 business days for the refund to show on your credit card.

Welcome!

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We offer Free-Shipping On all orders! Warm Weather Shipping is suggested for all products.